Refund & Return Policy

Refund & Return Policy

At Mr B Lounge LLC and Mrs B Lounge LLC, we are committed to ensuring your satisfaction with every purchase. Our refund and return policy is as follows:

1. Return Policy:
   1. Items must be returned within 7 days of purchase.
   2. Items must be unused, in original condition, and with all tags and packaging intact.
   3. Customized, personalized, and special orders are not eligible for return unless there was a mistake on our end.
   4. Sale or clearance items are final sale and cannot be returned.
2. Return Process:
   1. Initiating a Return: Contact customer service at hello@mrsblounge.com within 7 days of receiving your order. Provide your order number, a description of the item(s), and the reason for return.
   2. Return Authorization: Customer service will provide a Return Authorization (RA) number and the return address.
   3. Packaging: Securely package the item(s) with all original tags and packaging. Include a copy of your original receipt and the RA number 
   4. Shipping: You are responsible for return shipping costs. Use a trackable shipping method.
3. Refund Process:
   1. Refunds are processed within 14 business days of receiving and inspecting the returned item(s).
   2. Refunds are issued to the original payment method. Shipping costs are non-refundable.
   3. It may take additional time for the refund to appear in your account, depending on your payment provider.
4. Exchanges: We do not offer direct exchanges. For a different size, color, or item, return the unwanted item(s) and place a new order.
5. Damaged or Defective Items: Contact customer service within 7 days of receiving a damaged or defective item for return instructions and arrangements for a replacement or refund.

For questions or concerns, contact our customer service team at hello@mrsblounge.com. 

Thank you for choosing us for your beauty needs.