Cancellation Policy

Cancellation Policy

At Mr B Lounge LLC and Mrs B Lounge LLC, we value your time and strive to provide top-notch luxury beauty and spa services. To ensure a fair and seamless experience for all clients, we have established the following cancellation policy:

1. Cancellation Notice: Please provide at least 24 hours’ notice for cancellations or rescheduling.
2. Late Cancellations and No-Shows*:
   1. Cancellations made less than 24 hours before the appointment will incur a fee of 50% of the service cost or a deduction of 100% from prepaid packages or gift certificates.
   2. No-shows will be charged 100% of the booked service(s).
3. Rescheduling: You may reschedule appointments with at least 24 hours’ notice without additional charges.
4. Arrival Time: Please arrive at least 15 minutes before your appointment for check-in and preparation. Late arrivals may result in a shortened service.
5. Group Bookings and Special Packages: For group bookings and special packages, a minimum notice period of 2 days is required for cancellations or changes. Insufficient notice may result in a charge per person as specified in your booking agreement.
6. Prepaid Services*: Prepaid services are non-refundable but can be rescheduled with at least 24 hours’ notice.
7. COVID-19 Considerations: If you exhibit COVID-19 symptoms or have been exposed, please inform us immediately. We will reschedule your appointment at no charge.
8. Contact Information: Ensure we have your current contact information to facilitate communication regarding your appointments.

We appreciate your understanding and cooperation. By booking an appointment, you agree to these terms. For questions or changes to your appointment, contact us at hello@mrsblounge.com.